Active Initiatives Sponsored by the Global Service Committee
Service and After Market Support Conference
You ask your service department to give their best to your customers every day. Help them achieve that goal by registering them for the 2012 Service & Aftermarket Support Conference – the only event where service in the manufacturing technology sector is the main focus! Register Now!
2010 AMT Service Benchmark Study
The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations.
"Service for the Bottom Line" Publication
"Service For the Bottom Line" is a collection of short case studies from members of the Global Marketing and Sales Committee and the Global Service Committee.
Customer Service Metrics
This initiative is an attempt to suggest a common language when measuring Best Practices and Excellence in Customer Service.