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08 November 20112010 Service Benchmark StudyThe 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations. (more) |
16 April 2010Training Resources for the Service Professional(more) |
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15 April 2010Customer Service Best Practices - MetricsThe purpose of this document is to suggest a common language when measuring Best Practices and Excellence in Customer Service. (more) |
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15 April 2010Service For The Bottom LineA collection of short case studies from AMT committee members about Value Added Selling Opportunities which happen when Service and Sales Departments cooperate. The overarching theme of these case studies is how service can be an additional revenue stream and help improve your company's bottom line. (more) |
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14 April 2010Communicating with Customers and StaffAvoid miscommunication and make customers happy with minor changes to everyday statements. (more) |
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