AMTonline: Education & Training

2010 Service Benchmark Study

Tue, 08 Nov 2011 06:30:00 EST

The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations.

Training Resources for the Service Professional

Fri, 16 Apr 2010 00:00:00 EST

Customer Service Best Practices - Metrics

Thu, 15 Apr 2010 16:00:00 EST

The purpose of this document is to suggest a common language when measuring Best Practices and Excellence in Customer Service.

Service For The Bottom Line

Thu, 15 Apr 2010 15:00:00 EST

A collection of short case studies from AMT committee members about Value Added Selling Opportunities which happen when Service and Sales Departments cooperate. The overarching theme of these case studies is how service can be an additional revenue stream and help improve your company's bottom line.

Communicating with Customers and Staff

Wed, 14 Apr 2010 00:00:00 EST

Avoid miscommunication and make customers happy with minor changes to everyday statements.