AMTonline: Customer Service

2010 Service Benchmark Study

Tue, 08 Nov 2011 06:30:00 EST

The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations.

Customer Service Best Practices - Metrics

Thu, 15 Apr 2010 16:00:00 EST

The purpose of this document is to suggest a common language when measuring Best Practices and Excellence in Customer Service.

Service For The Bottom Line

Thu, 15 Apr 2010 15:00:00 EST

A collection of short case studies from AMT committee members about Value Added Selling Opportunities which happen when Service and Sales Departments cooperate. The overarching theme of these case studies is how service can be an additional revenue stream and help improve your company's bottom line.

Global Marketing & Sales: Key Countries Comparison

Mon, 25 Aug 2008 10:00:00 EST

(Created: August, 2008)

Contains a current comparison of in-country costs, agent and distributor rates, and economic indicators for Brazil, Russia, India, China, Mexico and Poland. Includes cost of office space, legal set up costs, costs of hiring managers, and corporate tax rates.

International Travel

Mon, 28 Apr 2008 09:00:00 EST

(Last Modified: April 28, 2008; Next Update Date: Available Upon Request)

Includes information pertinent to customer service employees as they travel abroad.