AMTonline: Service & After Sales Support

International Information and Travel for the Service Professional

Tue, 21 May 2013 00:00:00 EST

Before going or sending someone on a foreign trip, call AMT. Our Business Development Directors are experts in everything related to international destinations and on doing business in those places. Prevent potential grief by talking to them before your departure and getting tips and recommendations about your trip.

International Travel

Thu, 20 Dec 2012 09:00:00 EST

Includes information pertinent to customer service employees as they travel abroad.

Active Initiatives Sponsored by the Global Service Committee

Sun, 18 Nov 2012 00:00:00 EST

Safety and Standards in Customer Service

Wed, 16 May 2012 00:00:00 EST

2010 Service Benchmark Study

Tue, 08 Nov 2011 06:30:00 EST

The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations.

Training Resources for the Service Professional

Fri, 16 Apr 2010 00:00:00 EST

Customer Service Best Practices - Metrics

Thu, 15 Apr 2010 16:00:00 EST

The purpose of this document is to suggest a common language when measuring Best Practices and Excellence in Customer Service.

International and Domestic Supply Houses for Service

Wed, 14 Apr 2010 00:00:00 EST

Service Tools of the Trade

Wed, 14 Apr 2010 00:00:00 EST

Have you ever needed help converting the Dollar to Euro or translating from German to English?  How about converting from bar to psi? 

Communicating with Customers and Staff

Wed, 14 Apr 2010 00:00:00 EST

Avoid miscommunication and make customers happy with minor changes to everyday statements.