Safety and Standards in Customer Service
ANSI/ISO 12100 – 2007 Safety of Machinery - Basic Concepts, General Principles for Design
ANSI B11 Safety Standards
Electrical Engineering Standards
http://www.amtonline.org/TechnologyandStandards/electricalengineeringandotherstandards/
Other Safety Related Documents and Sources
Customer Service Standards’ Related Documents and Sources
ANSI/ISO 12100 – 2007 Safety of Machinery - Basic Concepts, General Principles for Design
ANSI B11 Safety Standards
Electrical Engineering Standards
http://www.amtonline.org/TechnologyandStandards/electricalengineeringandotherstandards/
Other Safety Related Documents and Sources
Customer Service Standards’ Related Documents and Sources
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08 November 20112010 Service Benchmark StudyThe 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations. (more) |
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