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PRODID:-//Microsoft Corporation//Outlook 11.0 MIMEDIR//EN
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DTSTART:20080501T040000Z
DTEND:20080502T040000Z
LOCATION;ENCODING=QUOTED-PRINTABLE:Dayton, OH
UID:www.amtonline.org-038220080501000000
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:Formerly the Service Management Conference. =0D=0A=0D=0ADesigning a Customer Service Excellence Road Map This conference will be a valuable experience for anyone in your company that touches the customer by impacting service delivery. We will tap into industry experience through facilitated roundtable discussions focused on four key factors of service excellence. =0D=0A=0D=0AThe result will be the development of a "Customer Service Road Map," a guide that will provide the tools for enhancing customer loyalty and addressing the many challenges in customer interactions. =0D=0A=0D=0ADrive away from this conference with:=0D=0A=0D=0AThe customer's perception of what defines service excellence=0D=0A=0D=0AWhat differentiates customer satisfaction from customer loyalty=0D=0A=0D=0ATools for supporting a customer driven team and organization=0D=0A=0D=0AApproaches for problem solving and resolving customer concerns=0D=0A=0D=0AOpportunity to develop an Action Plan for implementing lessons learned from industry best practices and member successes=0D=0A=0D=0AThis conferences features: Members sharing their experiences and best practices; =0D=0A=0D=0ARoundtables in which every participant has an opportunity to discuss their specific issues and get feedback from their peers. =0D=0A=0D=0AAccess to the Service Benchmarking Survey Results =0D=0A=0D=0AField trip that provides an unconventional view of service issues while providing a unique networking opportunity with service professionals within our industry. If you have any questions, please contact Sarah Jugo at 703-827-5201.=0D=0A=0D=0AHotel Information: =0D=0A=0D=0AMarriott Dayton =0D=0A1414 S. Patterson Blvd. =0D=0ADayton, OH 45409 =0D=0APhone: 937-223-1000 =0D=0AFax: 937-223-7853 =0D=0ARate: $119.00 =0D=0A=0D=0AFor reservations call 1-800-450-8625 and ask for the AMT room rate and mention the name of this conference. The cut-off date for reservations is April 4, 2008. =0D=0A=0D=0A=0D=0AAMT - The Association For Manufacturing Technology=0D=0A7901 Westpark Drive=0D=0AMcLean, VA 22102=0D=0APhone: 703-893-2900=0D=0AToll Free: 800-524-0475=0D=0AFax: 703-893-1151=0D=0AE-mail: meetings@AMTonline.org=0D=0AWeb: www.AMTonline.org=0D=0A
SUMMARY;ENCODING=QUOTED-PRINTABLE:AMT's 39th Annual Customer Service & Support Conference
PRIORITY:3
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