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ORGANIZER:MAILTO:amtwebmaster@amtonline.org
DTSTART:20100211T160000Z
DTEND:20100211T170000Z
LOCATION:Webinar
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DTSTAMP:20120212T024045Z
DESCRIPTION:\nAMT's Global Service Committee announces a new initiative designed to provide valuable ‘how-to' information to AMT members about important customer service and support principles. There will be a series of 4 webinars\, presented by members of the Global held approximately every month\, on a variety of topics\, such as:\n Best practices\n Important soft skills for engineers\n Team-selling techniques\n Using your customer service department to create new revenue streams\nPart 4: What is The Profile of the 'New' Service Engineer and What Does He Have to Know?\nDate: Thursday\, February 11\, 2010\nTime: 11:00 AM EST\nTimes have changed and so have your customers needs. We will take you through how service and field engineers have changed over the past 10-15 years. We will also cover what skills they need to possess to perform their duties to the company and customer effectively.\nPresenters: Marty Zaccardo\, Regional Service Manager at Agie Charmilles and Matt Lane\, Field Service Manager at Control Gaging\, Inc. \nMarty Zaccardo is a Regional Services Manager for GF Agie Charmilles North America\, Western Region 3. He has served as a committee member for the AMT Customer Service & Support Team for nearly 3 years. He has started his successful career in the machine tool industry 25 years ago as a customer service representative\, field service engineer and has transferred his position in the company to Regional Service Management. Mr. Zaccardo lives in Denver Colorado where he supports a team of 13 remote service engineers for the region.\nView recordings of previous webinars in this series.\nThis event will begin at 11:00 AM EST on Thursday\, February 11\, 2010. Remember that this is an interactive webinar. We would encourage you to take advantage of the opportunity to ask questions.\nTo Join: \n- Please plan to join us 5-10 minutes early so that we can begin promptly.\n- To log in to this event please go to http://vmx.na5.acrobat.com/r40158563/\n- Enter the event as a guest. As you enter you will be prompted to share your name. Please do so using the following format: Name - Company\n- You should be able to hear the audio through your computer speakers. If this does not work\, please call (800) 348-8540. The participant code is 795418#.
SUMMARY:Webinar - Customer Service Best Practices: Profile of the 'New' Service Engineer and What They Have to Know
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