Formerly the Service Management Conference.
Designing a Customer Service Excellence Road Map
This conference will be a valuable experience for anyone in your company that touches the customer by impacting service delivery. We will tap into industry experience through facilitated roundtable discussions focused on four key factors of service excellence.
The result will be the development of a "Customer Service Road Map," a guide that will provide the tools for enhancing customer loyalty and addressing the many challenges in customer interactions.
Drive away from this conference with:
- The customer's perception of what defines service excellence
- What differentiates customer satisfaction from customer loyalty
- Tools for supporting a customer driven team and organization
- Approaches for problem solving and resolving customer concerns
- Opportunity to develop an Action Plan for implementing lessons learned from industry best practices and member successes
This conferences features:
- Members sharing their experiences and best practices;
- Roundtables in which every participant has an opportunity to discuss their specific issues and get feedback from their peers.
- Access to the Service Benchmarking Survey Results
- Field trip that provides an unconventional view of service issues while providing a unique networking opportunity with service professionals within our industry.
If you have any questions, please contact Sarah Jugo at 703-827-5201.
Hotel Information:
Marriott Dayton
1414 S. Patterson Blvd.
Dayton, OH 45409
Phone: 937-223-1000
Fax: 937-223-7853
Rate: $119.00
For reservations call 1-800-450-8625 and ask for the AMT room rate and mention the name of this conference. The cut-off date for reservations is April 4, 2008.
AMT's 39th Annual Customer Service & Support Conference
