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AMT's 40th Annual Customer Service & Support Conference
04/15/2010 - 04/16/2010

Members Only

Nashville, Tenn.
Gaylord Opryland Resort & Convention Center

AMT's 40th Annual Customer Service and Support Conference: Building Leaders for Effective Customer Service

This conference will be a valuable experience for anyone in your company that touches the customer by impacting service delivery.

  • Members and experts in the industry sharing their experiences and best practices.

  • Roundtables in which every participant has an opportunity to discuss their specific issues and get feedback from their peers.

  • Plenty of networking opportunities.

  • Access to the Service Management Survey results.

  • A special keynote address featuring Robert Wendover, who will discuss "Managing Service in Today's Cross-Generational Marketplace."
Keynote Presenter
Robert Wendover has been researching and writing about workforce trends for more than 20 years. He currently serves as Managing Director of the Center for Generational Studies. Mr. Wendover has authored the Center’s training curriculum, Generations: Understanding Age Diversity in Today’s Workplace. His nine books include Crossing the Generational Divide: Essential Skills for Managing the Modern Workforce and Two Minute Motivation: How to Inspire Superior Performance. He served on the management faculty of the University of Phoenix for more than ten years and as a special advisor to the American Productivity and Quality Center.
Deborah Duke Conference Facilitator
Deborah Duke will lead the program sessions at this year’s conference. She has extensive training and experience in developing leadership. Her main initiative is to provide the leadership guidance needed to promote extraordinary teamwork within an organization. Ms. Duke’s experience is focused on Organizational Development and Management, Leadership Coaching, Team Building and Training Development.

If you have any questions, please contact Leti Marquez at 703-827-5201.

Hotel Information:
Gaylord Opryland Resort & Convention Center
2800 Opryland Drive, Nashville, TN 37214
Tel: 615-883-2211

Event Activities / Options:
If you are interested in signing up for these activities, you may do so during the registration process.

  • Thursday Breakfast
    Thu, Apr 15, 2010,  8:00 am - 9:00 am
  • Thursday Dinner
    Thu, Apr 15, 2010,  7:00 pm - 9:00 pm
  • Friday Breakfast
    Fri, Apr 16, 2010,  8:00 am - 9:00 am
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Registration Information

Pricing:
  • Member: 
    $550.00
  • Full Spouse: 
    $50.00
  • Additional Member: 
    $450.00


Registration Starts:
11/12/09

Registration Ends:
04/15/10


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