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Webinar - Customer Service Best Practices: Profile of the 'New' Service Engineer and What They Have to Know 02/11/2010, 11:00 AM - 12:00 PM

Webinar
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AMT’s Global Service Committee announces a new initiative designed to provide valuable ‘how-to’ information to AMT members about important customer service and support principles. There will be a series of 4 webinars, presented by members of the Global held approximately every month, on a variety of topics, such as:

• Best practices
• Important soft skills for engineers
• Team-selling techniques
• Using your customer service department to create new revenue streams

Part 4: What is The Profile of the 'New' Service Engineer and What Does He Have to Know?
Date: Thursday, February 11, 2010
Time: 11:00 AM EST

Times have changed and so have your customers needs. We will take you through how service and field engineers have changed over the past 10-15 years. We will also cover what skills they need to possess to perform their duties to the company and customer effectively.

Presenters: Marty Zaccardo, Regional Service Manager at Agie Charmilles and Matt Lane, Field Service Manager at Control Gaging, Inc.

Marty Zaccardo is a Regional Services Manager for GF Agie Charmilles North America, Western Region 3. He has served as a committee member for the AMT Customer Service & Support Team for nearly 3 years. He has started his successful career in the machine tool industry 25 years ago as a customer service representative, field service engineer and has transferred his position in the company to Regional Service Management. Mr. Zaccardo lives in Denver Colorado where he supports a team of 13 remote service engineers for the region.

View recordings of previous webinars in this series.