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Webinar - Customer Service Best Practices: Courtesy Calls and Team Selling
12/10/2009, 11:00 AM
- 12:00 PM
Webinar
Your Computer
The second webinar in the series is “Customer Service: Courtesy Calls and Team Selling.” The webinar will focus on how to:
How to Make Team Selling Work for You
“Team Selling” is one of those concepts that everyone talks about, but few actually incorporate into their sales tool kit in a deliberate fashion, and even fewer consistently use effectively. That is unfortunate, because when used properly, Team Selling is a powerful tool that can significantly improve the odds of a successful outcome. At this AMT webinar, you will learn the ins and outs of building and implementing a successful selling team from an experienced practitioner.
Presenter: John A. Leone is Director of Sales & Marketing for the CITCO Products and Gardner Abrasives operations of Cinetic Landis Corp. John has been with Cinetic Landis since December 2008 and has an extensive background in sales and marketing.
Make the Most of a Courtesy Call
Successful courtesy calls are the result of careful planning, research and follow-up . Planning these calls is a team effort and can call upon both your service team and your sales team. At this AMT webinar you will learn how to create a plan for conducting successful courtesy calls and how they have benefited AMT member companies.
Presenter: Dennis Stienecker is the General Manager - Customer Service for The Minster Machine Company. He has been a member of the Global Service Committee for several years and is currently the Chair of the committee.
Webinar Information:
Date: Thursday, December 10, 2009
Time: 11:00 am EST
Cost: Free for AMT Members
Your Computer
AMT’s Global Service Committee is pleased to announce their newest initiative designed to provide valuable ‘how-to’ information to AMT members about important customer service and support principles. There will be a series of 4 webinars held approximately every month, on a variety of topics, such as:
- Best practices
- Important soft skills for engineers
- Team-selling techniques
- Using your customer service department to create new revenue streams
The second webinar in the series is “Customer Service: Courtesy Calls and Team Selling.” The webinar will focus on how to:
How to Make Team Selling Work for You
“Team Selling” is one of those concepts that everyone talks about, but few actually incorporate into their sales tool kit in a deliberate fashion, and even fewer consistently use effectively. That is unfortunate, because when used properly, Team Selling is a powerful tool that can significantly improve the odds of a successful outcome. At this AMT webinar, you will learn the ins and outs of building and implementing a successful selling team from an experienced practitioner.
Presenter: John A. Leone is Director of Sales & Marketing for the CITCO Products and Gardner Abrasives operations of Cinetic Landis Corp. John has been with Cinetic Landis since December 2008 and has an extensive background in sales and marketing.
Make the Most of a Courtesy Call
Successful courtesy calls are the result of careful planning, research and follow-up . Planning these calls is a team effort and can call upon both your service team and your sales team. At this AMT webinar you will learn how to create a plan for conducting successful courtesy calls and how they have benefited AMT member companies.
Presenter: Dennis Stienecker is the General Manager - Customer Service for The Minster Machine Company. He has been a member of the Global Service Committee for several years and is currently the Chair of the committee.
Webinar Information:
Date: Thursday, December 10, 2009
Time: 11:00 am EST
Cost: Free for AMT Members
Registration Information
Pricing:
Registration Starts:
11/12/09
Registration Ends:
12/10/09
Pricing:
-
- Member:
- $0.00
Registration Starts:
11/12/09
Registration Ends:
12/10/09