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Webinar - Customer Service Best Practices: Working With Service Customers Through Financial Constraints 01/14/2010, 11:00 AM - 12:00 PM

Webinar
Your Computer

AMT’s Global Service Committee announces a new initiative designed to provide valuable ‘how-to’ information to AMT members about important customer service and support principles. There will be a series of 4 webinars, presented by members of the Global held approximately every month, on a variety of topics, such as:

• Best practices
• Important soft skills for engineers
• Team-selling techniques
• Using your customer service department to create new revenue streams

Part 3: Working With Service Customers Through Financial Constraints

Date: Thursday, January 14, 2010
Time: 11:00 AM EST
Cost: Free for AMT Members

Using your service department as a potential source of revenue is one way to prepare for the upcoming upturn. This session will focus on how to manage customer credit terms and how to effectively use service agreements to benefit both you and your customer.

Presenter: Jimmy Berry is the Customer Service Manager at W.A. Whitney. He graduated from Indiana State University in 1996 with a degree in Computer Hardware and Electronics Technology and has an MBA from Cardinal Stritch University.

View recordings of previous webinars in this series.