Webinar Recordings of Customer Service Webinar Series

AMT’s Global Service Committee announces a new initiative designed to provide valuable ‘how-to’ information to AMT members about important customer service and support principles. There will be a series of 4 webinars, presented by members of the Global  held approximately every month, on a variety of topics, such as:

• Best practices
• Important soft skills for engineers
• Team-selling techniques
• Using your customer service department to create new revenue streams

Part 1: Customer Service Best Practices
Date: November 12, 2009
Speaker: Donald Forrest, National Service Manager at Trumpf, Inc.

• Introduce ‘best practices’ into your customer services department
• Streamline operations
• Create internal efficiency
• Reduce response times to the customer

• Create an effective sales team every time
• An effective team benefits both the customer and the company
• Plan an effective sales call using the team 
• Plan your courtesy call and prepare your team with research, an agenda and expectations
• Define expectations of what you need out of the visit
• Closing the loop is important and ensures that the customer is satisfied