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Customer Service
Global Service Committee
Committee participants have a unique opportunity to assess, improve and recommend a variety of service programs that provide value to the entire AMT membership.
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Global Marketing & Sales: Key Countries Comparison
(Last Modified: August, 2008; Next Update Date: August, 2009)
Contains a current comparison of in-country costs, agent and distributor rates, and economic indicators for Brazil, Russia, India, China, Mexico and Poland. Includes cost of office space, legal set up costs, costs of hiring managers, and corporate tax rates.
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NAM's North American Manufacturers Survey: Made in North America
(Posted: August 14, 2008)
A survey released by the National Association of Manufacturers - NAM, The Manufacturing Institute, The Canadian Manufacturers and Exporters - CME, and Deloitte, reflects the views of 321 top-tier executives in a broad range of North American manufacturing companies. Contains information regarding competitiveness, expansion, trade barriers, and promoting innovation.
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Safety and Standards for Service
(Last Modified: April 28, 2008; Next Update Date: Available Upon Request)
Coming soon! Please check back with us as this page is under construction.
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International Travel
(Last Modified: April 28, 2008; Next Update Date: Available Upon Request)
Includes information pertinent to customer service employees as they travel abroad.
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Service Education & Training
(Last Modified: April 28, 2008; Next Update Date: Available Upon Request)
Avoid miscommunication and make customers happy with minor changes to everyday statements.
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