Image of World Map - Global Service Committee The AMT Global Service Committee provides expertise and guidance to enhance global service resources and skills. Committee participation is both challenging and beneficial, broadening each committee member’s perspective and providing in-depth understanding of the extent of AMT’s resources and how to access them. The combination of contributing as well as learning makes for a rewarding, personal experience.
The AMT Global Service Committee serves as the voice of the membership by providing input to the association on member needs in support of AMT’s products and services worldwide. Our objective is to better serve the industry by working with the membership to develop, promote, and implement services that meet customer expectations through conferences, networking, assessment of best practices, and benchmarking. The Committee has broadened its scope to address all aspects of service and not just field service assistance. The Committee plans the annual Service and After Market Support Conference and the Service Benchmarking Study.

The Committee has a discussion group on LinkedIn as a part of the AMT group. To start a discussion please click here.

           Committee Activity and Initiatives
           Customer Service Toolbox - Reference Sources
           Education & Training
           International Information and Travel
           Safety and Standards

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Members Only 08 November 2011

2010 Service Benchmark Study

The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations. (more)
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Members Only 15 April 2010

Customer Service Best Practices - Metrics

The purpose of this document is to suggest a common language when measuring Best Practices and Excellence in Customer Service. (more)
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Members Only 15 April 2010

Service For The Bottom Line

A collection of short case studies from AMT committee members about Value Added Selling Opportunities which happen when Service and Sales Departments cooperate. The overarching theme of these case studies is how service can be an additional revenue stream and help improve your company's bottom line. (more)
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Members Only 25 August 2008

Global Marketing & Sales: Key Countries Comparison

(Created: August, 2008)
Contains a current comparison of in-country costs, agent and distributor rates, and economic indicators for Brazil, Russia, India, China, Mexico and Poland. Includes cost of office space, legal set up costs, costs of hiring managers, and corporate tax rates. (more)
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Members Only 28 April 2008

International Travel

(Last Modified: April 28, 2008; Next Update Date: Available Upon Request)
Includes information pertinent to customer service employees as they travel abroad. (more)
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