AMTonline: Service & After Sales Support

Image of World Map - Global Service Committee

The AMT Global Service Committee provides expertise and guidance to enhance global service resources and skills. Committee participation is both challenging and beneficial, broadening each committee member’s perspective and providing in-depth understanding of the extent of AMT’s resources and how to access them. The combination of contributing as well as learning makes for a rewarding, personal experience.

The AMT Global Service Committee serves as the voice of the membership by providing input to the association on member needs in support of AMT’s products and services worldwide. Our objective is to better serve the industry by working with the membership to develop, promote, and implement services that meet customer expectations through conferences, networking, assessment of best practices, and benchmarking. The Committee has broadened its scope to address all aspects of service and not just field service assistance. The Committee plans the annual Service and After Market Support Conference and the Service Benchmarking Study.

The Committee has a discussion group on LinkedIn as a part of the AMT group. To start a discussion please click here.

Committee Activity and Initiatives
Customer Service Best Practices - Metrics
Customer Service Tools of the Trade
Communicating with Customers and Staff
Service for the Bottom Line - Case Studies
International Information and Travel
International and Domestic Supply Houses for Service
Safety and Standards

21 May 2013

International Information and Travel for the Service Professional

Before going or sending someone on a foreign trip, call AMT. Our Business Development Directors are experts in everything related to international destinations and on doing business in those places. Prevent potential grief by talking to them before your departure and getting tips and recommendations about your trip. (more)

20 December 2012

International Travel

Includes information pertinent to customer service employees as they travel abroad. (more)

18 November 2012

Active Initiatives Sponsored by the Global Service Committee

(more)

16 May 2012

Safety and Standards in Customer Service

08 November 2011

2010 Service Benchmark Study

The 2010 Service Benchmark is an update to the studies that were commissioned in previous years. The study consist of asking questions to 85 customers, to find out their expectations about Customer Service. The study then asked similar questions to 100 AMT members and found out how they are presently providing those services. The comparison this study provides is a direct relationship of expectation and how the industry is corresponding to those expectations. (more)

16 April 2010