The Global Service Committee provides expertise and guidance to enhance global service resources and skills by assessing and recommending programs that assist AMT members in becoming best-of-breed service organizations.
- Advocates for a mindset of excellence for customer service and satisfaction among AMT member companies with a focus on continuous improvement
- Assists in developing standards for recruiting qualified candidates to the industry
- Assists member companies in developing standards in service management, technical skills for installation, service and repair personnel, and "soft" skills customer service/support personnel
Committee participation is both challenging and beneficial, broadening each committee member’s perspective and providing in-depth understanding of the extent of AMT’s resources and how to access them. The combination of contributing, as well as learning makes for a rewarding personal and professional experience.
Current Committee Members:
Mr. Greg Westrick - Chairman
North American Customer Service Manager
Mr. Ira Busman
Vice President, Customer Service
Okuma America Corporation
Mr. Gary Hoskins
Ms. Catrina A. Shockey
Aftermarket Business Development Manager
Fives Landis Corp.
Mr. Kevin Cruze
Manager - Quality Management
DMG Mori USA
Mr. Mike Taylor
Engineering Support Manager
Mr. David Harris
Corporate Service Manager
Phillips Corporation, Jeffreys Division
Mr. Ted Rozier
Engineering Development Manager
Festo Didactic, Inc.
Mr. Steve E. Dumont
VP Technical Services Support
Mitsubishi Electric Automation, Inc.
Vernon Hills, IL
Mr. Greg Jones
VP Smartforce Development
AMT - The Association For Mfg. Technology