The Global Service Committee provides expertise and guidance to enhance global service resources and skills by assessing and recommending programs that assist AMT members in becoming best-of-breed service organizations.

The Committee:
 

  • Advocates for a mindset of excellence for customer service and satisfaction among AMT member companies with a focus on continuous improvement
     
  • Assists in developing standards for recruiting qualified candidates to the industry
     
  • Assists member companies in developing standards in service management, technical skills for installation, service and repair personnel, and "soft" skills customer service/support personnel  


Committee participation is both challenging and beneficial, broadening each committee member’s perspective and providing in-depth understanding of the extent of AMT’s resources and how to access them. The combination of contributing, as well as learning makes for a rewarding personal and professional experience.

Current Committee Members:

CHAIRMAN: 

Mr. Greg Westrick - Chairman
North American Customer Service Manager
Mazak Corporation
Florence, KY 


Members: 

Mr. Ira Busman
Vice President, Customer Service
Okuma America Corporation
Charlotte, NC 

Mr. Gary Hoskins
Service/Parts Manager
Productivity Inc.
Minneapolis, MN

Mr. Darin Chartier
Director of Customer Services
Agie Charmilles
Lincolnshire, IL

Ms. Catrina A. Shockey
Aftermarket Business Development Manager
Fives Landis Corp.
Hagerstown, MD

Mr. Kevin Cruze
Manager - Quality Management
DMG Mori USA
Houston, TX

Mr. Mike Taylor
Engineering Support Manager
Gorbel Inc.
Fishers, NY

Mr. David Harris
Corporate Service Manager
Phillips Corporation, Jeffreys Division
Colfax, NC

Mr. Ted Rozier
Engineering Development Manager
Festo Didactic, Inc.
Hauppauge, NY


Staff Liaison: 

Mr. Greg Jones
VP Smartforce Development
AMT - The Association For Mfg. Technology
McLean, VA