The Global Service Committee provides expertise and guidance to enhance global service resources and skills by assessing and recommending programs that assist AMT members in becoming best-of-breed service organizations.

The Committee:
  • Advocates for a mindset of excellence for customer service and satisfaction among AMT member companies with a focus on continuous improvement
  • Assists in developing standards for recruiting qualified candidates to the industry
  • Assists member companies in developing standards in service management, technical skills for installation, service and repair personnel, and "soft" skills customer service/support personnel  

Committee participation is both challenging and beneficial, broadening each committee member’s perspective and providing an in-depth understanding of the extent of AMT’s resources and how to access them. The combination of contributing, as well as learning, makes for a rewarding personal and professional experience.

Current Committee Members:
 


Chairman:

 

Mr. Ira Busman
Vice President, Customer Service
Okuma America Corporation
Charlotte, NC 

 


Members:

 

Mr. Kevin Cruze
Manager - Quality Management
DMG Mori USA
Houston, TX

Mr. Ted Rozier
Engineering Development Manager
Festo Didactic, Inc.
Hauppauge, NY

Mr. Steve Dumont
Sr. VP Technical Service & Support & MFG
Mitsubishi Electric Automation, Inc.
Vernon Hills, IL

Mr. Nolan Strall
BU Director, MTSS
Fives Machining Systems
Fond Du Lac, WI

Mr. David Harris
Corporate Service Manager
Phillips Corporation, Jeffreys Division
Colfax, NC

Mr. Mike Taylor 
Engineering Support Manager
Gorbel Inc.
Fishers, NY

Mr. Gary Hoskins
Service/Parts Manager
Productivity Inc.
Minneapolis, MN

Mr. Greg Westrick
North American Customer Service Manager
Mazak Corporation
Florence, KY 


Staff Liaison:

 

Mr. Greg Jones
VP - Smartforce Development
AMT - The Association For Manufacturing Technology
McLean, VA